Store Policy
Customer Care
At Banister and Berek we want to provide you with the best online shopping experience. We want you to enjoy your shopping and provide you with all of your shopping needs. For FAQ, (Frequently Asked Questions) please select the link.
If your questions and concerns can not be answered in Frequently Asked Questions, you may Contact Banister and Berek. Upon contacting us, please provide your name, contact info, and a detailed description. Please allow 24 hours for customer care to respond to your email.
You may also contact us through our "Let's Chat" feature. Know that even though the "Let's Chat" feature is available, the Online Store Rep may not be available at that present time. In that case, please revert to the contact link on the home screen or by clicking Contact.
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Facebook and Instagram is also available as a point of contact.
Privacy & Safety
Privacy and Safety is our biggest concern and we want our customers to have the best shopping experience with Safety in mind. Banister and Berek does not sell your information to third parties. We want our customers to know that their contact info is safe and is only used for customer relations.
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Your shopping safety is our biggest concern, here are a few shopping tips when shopping online over the internet. 1. Make sure that you have the latest virus/internet security software on your laptop, phone, or tablet. 2. Close your internet browser after shopping online. 3. Shop online on a secured network. 4. Keep your internet history/cache cleared. Your safe online shopping practices and our secured encrypted online checkout, will ensure that both parties; Banister and Berek and our customers experience safe shopping.
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Banister and Berek will never ask you for your banking or credit card information over the phone, email, or chat. Banking and credit card transactions are to be handled by your bank or credit card provider. Please contact your bank or credit card provider if you did not make purchases on Banister and Berek online site.
Payment Processing
To ensure there are no chargebacks or to prevent less chargebacks from occurring. Expect a 1-5 day payment process. You will receive an email of the payment process. Once the payment has cleared, your items will then be shipped along with shipping info and tracking info. Please allow 5-7 business days to receive shipment. Click Shipping Information for more details on shipping and returns.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Phone Payments